Shipping Policy

International Shipping

Supergantech is shipping worldwide covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely. We offer as many shipping methods as possible, including UPS, FedEx, USPS, DHL, and EMS, etc. All orders will be confirmed within 48 hours and the order confirmation email will be sent after placing an order.If you need to change your shipping address, please send us an email at support Susanne@suyuanxin.com within 12 hours after placing order. We can help right up until the parcel is shipped.
International orders are shipped from any of our warehouses, whichever offers the fastest delivery time. Due to challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are always work to get your package to you as quickly and safely as possible. If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.
Note: If you choose to Express internationally, may need to pay tax; depending on your country. Affected by Covid-19, there will be some delay on the delivery. If the package is not delivered on time, please feel free to contact us first. We will resolve any issues together.

Note: Some large items will be shipped via UPS sea logistics It will takes 20-45 days for sea logistics delivery. More details, please check the product link or confirm with customer service before ordering.

Shipping Service Option:

Shipping To United States (Not Includes Alaska, Hawaii, Puerto Rico
), United Kingdom, Australia (Not Includes New South Wales, Queensland, South Australia, Victoria), and Asian countries

Shipping To Canada, France, Germany, Spain, Some Regions of United States (Denmark, Finland, Includes Alaska, Hawaii, Puerto Rico), Some Regions of Australia (New South Wales, Queensland, South Australia, Victoria)

Please contact us to confirm the shipping cost.

The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country. These charges must be paid for by the recipient.supergantech.com has no control over these charges, nor can we predict what they might be.

Shipping Time

We will be shipped out within 24-72 hours after order confirmation email, these are our standard shipping times excluding weekends. If you do place an order on the weekend, we will begin fulfilling orders on the next business day.

But if you have any special demands, please leave us a message and we’ll try our best to ship the order according to your needs. After an order is shipped, an automated shipping confirmation e-mail is sent out to you with the tracking information. If you didn’t receive the tracking number within 24-72 hours after order confirmation email sent since your order may be missed to ship or out of stock in the peak season, please contact our customer service.